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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Throwing "Secure" Error on Mobile

    Asked by synchrolife on March 23, 2016 at 02:37 AM

    Hi

     

    Our form when submitted on mobile throws the following error

    https://gyazo.com/710b55a00aa308fe4bb7e4f3bf0519a2

     

    Can you let me know why and how to fix it?

     

    Thanks

     

    Mobile thanks and href
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    JotForm Support

    Answered by Chriistian on March 23, 2016 at 03:32 AM

    I cloned your form and noticed that you are using a custom thank you page. This may be the reason why you are getting the error, as the form redirects the user to your page which is insecure (begins with http://). Furthermore, the website does not seem to have a valid SSL certificate, which means we are unable to prevent the aforementioned warning by changing your form's 'custom url' protocol to HTTPS.

    You may like to activate a valid SSL certificate and modify "Custom Thank you URL" to its HTTPS version to solve this issue. Or you can try using the default Thank You page in jotform.

    Do let us know if you need further assistance.
    Regards

  • Profile Image

    Answered by synchrolife on March 23, 2016 at 04:19 AM

    Thanks Christian

    Is it possible to run Jotform on a non-secure server, so we do not get this error. Buying an SSL would be expensive and would require technical work. We are short of both time and budget at this moment but wanted to quickly launch this campaign. 

    Is there a way we can control that pop-up somehow? And why does it happen only on mobile and not on desktop?

    Thanks

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 23, 2016 at 05:00 AM

    You can try using the link http://www.jotform.me/form/60572756141455 to see the non-ssl enabled version of the form. Unfortunately, the pop-ups are up to the mobile browsers.

    This issue only seems to appear in iOS devices using safari browsers, as they show warnings whenever a user is directed from an https page to an http page. Whereas on Chrome on desktop and mobile, the browser will automatically direct to the new page even if it's from an https to an http.

    Do let us know if the issue persists.
    Regards.

     

  • Profile Image

    Answered by synchrolife on March 25, 2016 at 06:40 AM

    Christian

    We are using html code embed from jotform to one of our pages. So using that link does not make sense.

    Is there any other way we can test or send jotform data via a non-secure method.

    And if we were to purchase the SSL, I am just afraid if the error doesnt go what are we going to do because then we will have paid the money. Can you tell me if you are 100% sure that this is the reason.

    Thank you

     

     

  • Profile Image
    JotForm Support

    Answered by mert on March 25, 2016 at 08:53 AM

    According to my tests, I can say that the issue is happening because of your custom "Thank You" page. I tested it with JotForm's default "Thank You" page and didn't encounter any secure warning.

    Please, see it from the below:

     

    In this circumstances, you can try to do the solutions which my colleague has already provided or you can reset the "Thank You" page to its default. Please, do let us know, if you need extra information.

     

    Regards.