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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inquiry not receiving to my gmail

    Asked by sanjayawg on March 23, 2016 at 05:19 AM

    Hi, I am using Jot forms for most of my client's web sites, recently I have noticed that once client fill the jotform it is not receiving to my gmail. But it is showing in the Jotform back-end. my email is sanjaya.desilva.1981@gmail.com, I typed the URL in below box.

    Page URL:
    http://www.banyancamp.com/contact_banyan_camp_sri_lanka.php

    receiving JotForm fill email jotform back
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    JotForm Support

    Answered by beril on March 23, 2016 at 06:07 AM

    We are sorry for the inconvenience that may have caused. Your email address,   sanjaya.desilva.1981@gmail.com  is IN
 our bounce list.

    Results shows;

     


    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    sanjaya.desilva.1981@gmail.com is NOT in the unsubscribe list

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I removed it from the bounce and unsubscribe lists.

     

    I also checked your mail logs. It seems [2016-03-23 05:04:07] Submission #334533047161424457 Form #30653072913450 FAILED to sanjaya.desilva.1981@gmail.com from noreply@jotform.com via AMAZONSES

     

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    In addition to that, you can also remove your email address from bounce list.

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.