My form is "over quota"

  • Profile Image
    lmj1234
    Asked on March 23, 2016 at 12:27 PM

    Why does my form say "over quota"?

    Please let me know why. Do I need to reset it? Copy the form and create a new one?

    Laura

     

  • Profile Image
    david
    Answered on March 23, 2016 at 12:50 PM

    The account that shared the forms with you was over its file storage limits.  However, when I checked the forms, there were not any files uploaded for them.  It seems as though the files were removed but the count was not reduced.  I ran our script to fix the total and it was reduced to 0mb.  Your forms should be active once again and there is nothing that needs to be done on your end.  My apologies for the error.

    If there is anything else we can assist you with, let us know and we will be happy to help.

  • Profile Image
    lmj1234
    Answered on March 23, 2016 at 12:54 PM

    Thank you! It works perfectly now.

  • Profile Image
    david
    Answered on March 23, 2016 at 01:00 PM

    You are very welcome!  Thank you for the confirmation.  Let us know if there is anything else we can do for you.