What is Wrong with the SMTP Configuration?

  • JHobbs1958
    Asked on March 23, 2016 at 1:03 PM

    The return address on one of our email notifications has been changed to NoReply because, my client has been notified in email, there is something wrong with the SMTP configuration. I looked on your help forum to see what to do and then I looked at the configuration and could see nothing wrong. We want the return address on the email that is sent to someone who submits the form to be JHobbs@segregationholding.com.

    The form is 52585851392969. My client's login name is JHobbs1958.

    Please reply to me at mmtceo@mac.com.

     

    Yvonne Johnson

    Segregation Holding Webmaster

  • Kiran Support Team Lead
    Replied on March 23, 2016 at 1:40 PM

    I'm not sure if you are referring to the sender email address in the email notifications/autoresponder. As I check your JotForm, I see that sender email address is configured to use noreply@jotform.com. If you want to change it to your email address, you may change it by following the steps below :

    1. Click on Emails icon to access the Email setup wizard

    2. Now, click on Edit button on the notifier/autoresponder that you want to edit.

    3. Click on Advanced Settings and then change the Sender email address.

    What is Wrong with the SMTP Configuration? Image 1 Screenshot 20

    Hope this information helps! If you are referring to something different or need any further assistance, please let us know. We will be happy to help!