What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is Wrong with the SMTP Configuration?

    Asked by JHobbs1958 on March 23, 2016 at 01:03 PM

    The return address on one of our email notifications has been changed to NoReply because, my client has been notified in email, there is something wrong with the SMTP configuration. I looked on your help forum to see what to do and then I looked at the configuration and could see nothing wrong. We want the return address on the email that is sent to someone who submits the form to be JHobbs@segregationholding.com.

    The form is 52585851392969. My client's login name is JHobbs1958.

    Please reply to me at mmtceo@mac.com.


    Yvonne Johnson

    Segregation Holding Webmaster

    Page URL:

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    JotForm Support

    Answered by Kiran on March 23, 2016 at 01:40 PM

    I'm not sure if you are referring to the sender email address in the email notifications/autoresponder. As I check your JotForm, I see that sender email address is configured to use noreply@jotform.com. If you want to change it to your email address, you may change it by following the steps below :

    1. Click on Emails icon to access the Email setup wizard

    2. Now, click on Edit button on the notifier/autoresponder that you want to edit.

    3. Click on Advanced Settings and then change the Sender email address.

    Hope this information helps! If you are referring to something different or need any further assistance, please let us know. We will be happy to help!