What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received the message form over quota

    Asked by isen on March 23, 2016 at 01:54 PM

    Isn't this quota per month? It's not renewed in my account. How can I decrease this number? I tried to delete some forms but the number hasn't changed.

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    JotForm Support

    Answered by Charlie on March 23, 2016 at 02:12 PM

    The submission limit is actually counted from the 1st day to the last day of the calendar month. It resets every 1st day of the following month.

    In your case, you have already reached the limit of 1,000 submissions this month for Bronze plan. When you reached any of the limits, all of your forms will temporarily be disabled. If you wish to continue to use your forms, you need to either upgrade to a higher subscription plan OR wait for the submission limit to reset, which happens every 1st day of the month as mentioned. This means deleting submissions won't free up your submission limit.

    Let us know if you need more information on this.

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    Answered by isen on March 23, 2016 at 02:18 PM

    I haven't used 1000 reponses this month. In fact I have used aprox. 1000 since 2015. Could you check for me, please?

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    JotForm Support

    Answered by Charlie on March 23, 2016 at 02:45 PM

    I recalculated and refreshed your submission count in our system, and it is showing 892 regular submissions while it remains 1015 for SSL submissions (this count is only for the month of March). I presume you are still using forms that are not using HTTPS protocol? The regular submission count and SSL count should actually be the same. Or you have an active form that is still receiving a lot of submissions unnoticed. I'm unable to further investigate, as it seems like you have already deleted some forms and submissions.

    I see you have already upgraded to "Silver" plan, if you would like to switch back to Bronze after a month, you can easily do that in your Account->Billing section.

    If the count is incorrect and you believe you are far from reaching your submission limit for the month of March, please let us know and we will have it investigated further.