What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't submitted jotforms going to my business email?

    Asked by mybodyrestore on March 23, 2016 at 02:06 PM

    Every time someone fills out a jotform I have to come find it on this website because it does not go to our regular business email, so i never know when we get one i have to constantly check here.

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    Answered by Huberson on March 23, 2016 at 02:46 PM


    By default every form you create will send submissions notification to the email associated with the account.

    The email ( Your business email ) you need notification to be sent to must be set in your form Email Notification, otherwise you will not get those notifications when form is submitted. 

    Here some guides to set Email Notifications





    If you notice that the email address ( Your business email ) is properly set in form Notification configuration, please let us know the form and the email so we can look at it.