What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Attachments not being saved

    Asked by nancytorrison on March 23, 2016 at 04:16 PM

    I have an applicant who says our form isn't saving her attachments when she leaves the application.
    Can you please check our forms to make sure everything is working?
    Thank you,
    Nancy Torrison
    Executive Director
    A Breath of Hope Lung Foundation
    Sent from my iPhone
    Begin forwarded message:

    attachment upload issue
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2016 at 04:24 PM

    Can you please tell us which of your form was having the issue.

    I already checked the 2 latest form that were used on your account, but I found that both forms only have test submissions on them

    http://www.jotformpro.com/form/40135633801950

    http://www.jotform.us/form/53635214112141

    We will check more once we understand and identify the form that was having the issue.

    Thanks.