What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why aren't my submissions being completed

    Asked by kbm0084 on March 23, 2016 at 04:16 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2016 at 04:53 PM

    You must be referring to your Paypal payment form http://www.jotform.us/form/60226399456160

    Please refer to our user guide as well.



    Most of the time, incomplete payment submissions are just submissions that the user had never completed. When they reach the payment screen, they just did not proceed anymore with the payment. This submission will end up as an Incomplete payment submission.

    Hope this help. Let us know if you need further assistance.

  • Profile Image

    Answered by kbm0084 on March 24, 2016 at 03:28 PM

    Okay, we have talked to the subscribers, and they say they have all paid completely...however our paypal account isn't showing any activity.  What else can I do? I have accepted the incomplete submissions.

  • Profile Image

    Answered by Huberson on March 24, 2016 at 05:30 PM

    If subscribers confirm they complete the payment from the PayPal page that means their account been charged by PayPal. Then I think you should contact PayPal Customer service to verify those transactions.

    In the event payments were made, if PayPal Instant payment Notification was disabled they will not show as completed payments in JotForm.


    Do let us know if more help is needed.