Why aren't my submissions being completed

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    kbm0084
    Asked on March 23, 2016 at 04:16 PM
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    jonathan
    Answered on March 23, 2016 at 04:53 PM

    You must be referring to your Paypal payment form http://www.jotform.us/form/60226399456160

    Please refer to our user guide as well.

    Paypal-Incomplete-Payments-FAQ

    How-to-View-Incomplete-Payments

    Most of the time, incomplete payment submissions are just submissions that the user had never completed. When they reach the payment screen, they just did not proceed anymore with the payment. This submission will end up as an Incomplete payment submission.

    Hope this help. Let us know if you need further assistance.

  • Profile Image
    kbm0084
    Answered on March 24, 2016 at 03:28 PM

    Okay, we have talked to the subscribers, and they say they have all paid completely...however our paypal account isn't showing any activity.  What else can I do? I have accepted the incomplete submissions.

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    Huberson
    Answered on March 24, 2016 at 05:30 PM

    If subscribers confirm they complete the payment from the PayPal page that means their account been charged by PayPal. Then I think you should contact PayPal Customer service to verify those transactions.

    In the event payments were made, if PayPal Instant payment Notification was disabled they will not show as completed payments in JotForm.

     

    Do let us know if more help is needed.