What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've suddenly stopped receiving emails when a form is filled out on my site, what's wrong and can you please fix this??

    Asked by mrfunnybiz on March 23, 2016 at 05:28 PM

    I've suddenly stopped receiving emails when a form is filled out on my site like usual and I'm concerned as my business is at stake, why is this and can you please help me fix it asap?! Thanks!


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    JotForm Support

    Answered by Kevin_G on March 23, 2016 at 05:54 PM

    This is because the email addresses that you are using on your forms are in our bounce list, the reason of each email in our bounce list is below: 

    b*****g@s*********t.tv: 552 ZYDG1s03e2GZ3dt01YDHqt Message fails DMARC

    m*******z@a*l.com: Due to spam. 

    I have removed both emails from our bounce list, I also noticed that one of your email notifiers where not properly set. 

    Please, follow this guide in order to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may also check and remove your email address from our bounce list, only follow the steps on this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you are using our default sender email addresses and the issue still persists then contact to your email provider and ask to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.