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    We are no longer getting email notifications for our forms.

    Asked by jawestky on March 23, 2016 at 09:31 PM

    I am a new employee for our organization, and therefore, we have changed our account to my email address.  All of the necessary forms have also been updated to notify me of when forms are submitted; however, I am not receiving those emails.  These emails are not going to my junk/spam folder.  Any help in getting this resolved is greatly appreciated!  Our account is through Junior Achievement of West Kentucky, and my email address is desiree.tucker@ja.org.


    Thank you in advance for your assistance!

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    JotForm Support

    Answered by Kevin_G on March 23, 2016 at 11:04 PM

    This is because your email address is in our bounce list, this  is the reason: 

    553 Invalid recipient desiree.tucker@ja.org (Mode: normal)

    I have removed it and you should receive your email notifications as normal, please check your account and ensure you are using the valid email address, also follow this guide in order to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    By following this guide you will be able to check and remove your email address from our bounce list: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you are using our default sender email addresses then you will need to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do let us know if you need further assistance, we will be glad to help.