How can I reply to email address of submitter

  • krausshaus
    Asked on March 23, 2016 at 11:17 PM

      On my form, IslandGardenVillas Web Reservation, I have it set to "EMAIL" as the reply-to.  When my client receives notifications of web submissions in my email and hits "reply", it replies to "noreply@jotform.com.  I want the emai address that the person submitting the form entered to be the "reply-to".  Can you please tell me what I am doing wrong?  

  • Boris
    Replied on March 24, 2016 at 12:32 AM

    I have cloned your form into my account and tested it with reply-to option being set to the Email field, and the email I've received correctly used the reply address from that field. This is how the reply-to option is set:

    How can I reply to email address of submitter Image 1 Screenshot 50

    This was the submission:

    How can I reply to email address of submitter Image 2 Screenshot 61

    On my GMail account, I've clicked on reply button for the received email:

    How can I reply to email address of submitter Image 3 Screenshot 72

    And the reply was correctly addressed to the "reply to" address, in my example john@example.com:

    How can I reply to email address of submitter Image 4 Screenshot 83

    The same happens when I access my emails through Mozilla Thunderbird - the reply-to address is correctly recognized.

    I have also logged into your account to check, and your email notification appears to be set up correctly. It sounds like the email client or webmail you are using is not honoring the reply-to headers, so I would recommend using a different email client when you are replying to your customers to see if that is indeed the case.

    Please let us know how it goes.