What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to allow read-only access for submissions to other people

    Asked by Landings on March 23, 2016 at 11:36 PM
    I tested setting up a Sub-Account to view submissions.  That was pretty straightforward.  However, the new user can not only view submissions, but can also delete submissions.  Is there a way to make this truly a read only and download option, with no way for the sub account holder to delete records?
  • Profile Image
    JotForm Support

    Answered by Boris on March 23, 2016 at 11:43 PM

    Sub accounts can always edit anything you've shared with them - if you share submissions with sub users, they can edit and delete submissions. If you share forms with sub users, they can edit and delete forms.

    As you want to allow a read-only access to your submissions, you can instead set up one of our many kinds of submission reports:

    https://www.jotform.com/help/326-How-To-Create-Form-Reports-in-JotForm

    What all kinds of submission reports have in common is allowing people you've shared the report link with to access these submissions in a read-only manner by default. You can also password-protect access to these reports, to ensure that only people with both the correct link and the password can access your submissions.

    For example, you can set up your reports such as Excel reports, CSV reports, HTML Table reports, etc.

    https://www.jotform.com/help/101-How-to-create-an-Excel-Report

    https://www.jotform.com/help/103-How-to-create-a-CSV-Report

    https://www.jotform.com/help/209-How-to-create-an-HTML-Table-Listing-Report

    Please let us know if you need any further clarifications or assistance, we are here to help.