- ckukahikoAsked on March 24, 2016 at 12:17 AM
I had to cancel my credit card and am trying to update it in your system, but I can't see where to do that. Your system seems to think I'm on a free account, but i pay $19 a month. Please help.
- JotForm SupportChriistianAnswered on March 24, 2016 at 01:05 AM
I checked your account and it seems that you are not subscribed to any of our paid plans. I also cannot find any payment history for your account. If you want to upgrade your account, you can follow the instructions provided in this article: How to upgrade my account.
It might be possible that you have created multiple/different accounts in JotForm, you can check it and see if that is the account you are referring to.
Do let us know if you need further assistance.
- ckukahikoAnswered on March 24, 2016 at 01:38 AM
I've been paying $19 a month since Sept 3rd of last year. i assume there's another account and that it's this other account that's been paid, but I don't know how to track it down. I've tried the only other likely email address and can't track this down. My bank only shows the phone number. Is there another way to track this down? Like via my credit card number or something?
- WMMfilmsAnswered on March 24, 2016 at 01:43 AM
Actually, nevermind. I'm going to leave it as-is. I'll just import all the forms from my free account into the paid one. Feel free to close this ticket.
- JotForm Supportashwin_dAnswered on March 24, 2016 at 03:09 AM
Please be noted that only JotForm staff can move forms from one account to another.
Would you like us to move forms from your free account to paid account? Do get back to us on this and we will do the needful.