What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't update my credit card

    Asked by ckukahiko on March 24, 2016 at 12:17 AM

    I had to cancel my credit card and am trying to update it in your system, but I can't see where to do that. Your system seems to think I'm on a free account, but i pay $19 a month. Please help. 


    credit card can't and system
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    JotForm Support

    Answered by Chriistian on March 24, 2016 at 01:05 AM

    I checked your account and it seems that you are not subscribed to any of our paid plans. I also cannot find any payment history for your account. If you want to upgrade your account, you can follow the instructions provided in this article: How to upgrade my account

    It might be possible that you have created multiple/different accounts in JotForm, you can check it and see if that is the account you are referring to. 


    Do let us know if you need further assistance.

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    Answered by ckukahiko on March 24, 2016 at 01:38 AM

    I've been paying $19 a month since Sept 3rd of last year. i assume there's another account and that it's this other account that's been paid, but I don't know how to track it down. I've tried the only other likely email address and can't track this down. My bank only shows the phone number. Is there another way to track this down? Like via my credit card number or something?


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    Answered by WMMfilms on March 24, 2016 at 01:43 AM

    Actually, nevermind. I'm going to leave it as-is. I'll just import all the forms from my free account into the paid one. Feel free to close this ticket.


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    JotForm Support

    Answered by ashwin_d on March 24, 2016 at 03:09 AM

    Hello WMMfilms,


    Please be noted that only JotForm staff can move forms from one account to another.

    Would you like us to move forms from your free account to paid account? Do get back to us on this and we will do the needful.  

    Thank you!