What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF form: Stuck on 'Working'

    Asked by IPAAWA on March 24, 2016 at 04:27 AM

    Hello, I am having this same problem. Would it be possible to fix mine also?


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    JotForm Support

    Answered by Nik_C on March 24, 2016 at 04:35 AM

    Thank you for letting us know. I submitted this problem to our developers. We'll inform you as soon as the problem is fixed.

    We're sorry for this inconvenience.

    Thank you for you patience. 

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    JotForm Support

    Answered by beril on March 31, 2016 at 06:56 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.

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    Answered by IPAAWA on April 03, 2016 at 11:13 PM

    Hi Beril, unfortunately the problem still persists.. I have tried with both Internet Explorer and Chrome.


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    JotForm Support

    Answered by beril on April 04, 2016 at 02:22 AM

    Hello again,

    We are deeply sorry for the inconvenience. I had tested before informing you. It was working properly. It seems that issue has been realised again. I've forwarded hat issue to our one of developers. We will inform you via this thread as soon as possible.

    Thank you for your understanding.

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    JotForm Support

    Answered by beril on April 04, 2016 at 03:31 AM

    Our developer fixed that issue so quickly. I've also tested it and it is working without any issue.

    Kindly, also, test it on your end and let us know the result.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by IPAAWA on April 06, 2016 at 03:55 AM

    Hi Beril

    I'm not sure why it is still not working on my end. :(

    I have also tried the other form with the same results


    Could it be a network related issue? I will try again from my PC at home and let you know if the issue still exists. 

    Thank you for all your help

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    Answered by Boris on April 06, 2016 at 05:22 AM

    I have checked this from my side, and the PDF generation worked correctly with my test forms:

    I have also logged into your account and tried generating a PDF from your form named "Achievement Awards Entry Form 2016", and it too worked without any issues:

    It could be a network issue, or even more likely a caching issue. Can you please try generating a fillable PDF of your form from a different web browser, or by using the Private / Incognito window of your browser?

    As far as we can see, the generation of PDF forms seems to be working correctly now. We look forward to hearing how it goes.

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    Answered by IPAAWA on April 08, 2016 at 02:07 AM

    Hi Beril and Boris

    Thank you so much, I am not sure how it was fixed but it seems to be all working now.. very strange!

    I tried on my PC at home and that worked, then I tried the Incognito window and that worked, so I thought I would try it in a normal window at work and that all of a sudden worked also!

    Cheers for your help, it is much appreciated :)

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    JotForm Support

    Answered by beril on April 08, 2016 at 03:15 AM

    You're most welcome. After you letting us know our developers fixed that issue quickly. Because of that reason, you can create fillable PDF without any issue. =)

    If you need further assistance, feel free to contact us. We will be happy to assist you.