What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Field Which has a Condition is not Visible on Emails

    Asked by DiamondFS on March 24, 2016 at 05:36 AM

    Hi,

    I have created a form which works great (thanks) but am having a problem with a conditional field.

    On the residential tab, i have created a condition where if the "years" field returns a "0" value, another field for "previous address" becomes visible.

    This all works ok until we receive a submission where the data from the new field is not there.

     

    Can you please help?

     

    Thanks

    Page URL:
    http://www.diamondfs.co.uk/apply-now/4589110653

    problem thanks all receive
  • Profile Image
    JotForm Support

    Answered by mert on March 24, 2016 at 05:51 AM

    Hi there,

    It doesn't show on the "Notification" email, because the "{ifLess83}" for the field " If less than 1 year at your address, please add your previous address here." is not defined on "Notification". 

    Please add the following line to your email template:

     

    Please, try to get another email submission and do let us know the results.

    Regards.