Mandatory Fields not showing as mandatory?

  • BodygroupInt
    Asked on March 24, 2016 at 5:58 AM

    Hi on my form i have a field set to mandatory but its not appearing as mandatory on my site?

     

    field in question is "industry sub sector" its  below "industry sector" (you must choose a industry sector for sub sector to appear).

     

    http://workwearexperts.com/index.php?route=account/register

     

     

  • Chriistian Jotform Support
    Replied on March 24, 2016 at 7:47 AM

    As per checking, I noticed that you have a condition that UNREQUIREs the field. 

    Mandatory Fields not showing as mandatory? Image 1 Screenshot 30

    Please delete this condition on all of your Industry Sub Sector so the field will always be required.

    Mandatory Fields not showing as mandatory? Image 2 Screenshot 41

     

    Do let us know if you need further assistance.
    Regards.

  • BodygroupInt
    Replied on April 15, 2016 at 4:48 AM

    Thanks Chriistian,

     

    is it possible to add 

     

    IF Industry Sub Sector IS HIDDEN Then UNREQUIRE Industry Sub Sector?

  • Chriistian Jotform Support
    Replied on April 15, 2016 at 5:24 AM

    Unfortunately, the only states available for the Enable/Require condition are Equal To, Not Equal To, Filled and Empty. It is not possible to use the state IS HIDDEN for the condition.

    A possible workaround would be to add a new field that you can use to confirm if the field is hidden. If the value is yes (the field is hidden), then we can tell the condition to un-require the industry sub-sector.

    Mandatory Fields not showing as mandatory? Image 1 Screenshot 30

    By adding this field, we can add a condition that will Unrequire the industry subsector if the answer is Yes. However, do note that the radio field will need to be manually answered yes to trigger the condition.

    Mandatory Fields not showing as mandatory? Image 2 Screenshot 41

    You can check out this cloned form to see the field and condition that I added: https://form.jotform.com/61051924524955 

    To clone it to your account, please follow this guide: How to Clone an Existing Form from a URL

    If you need further assistance, please let us know.