- ShortkatAsked on March 24, 2016 at 08:59 AM
I tried to set up a payment form using CickBank as an option. I filled the form in the wizard (account name, item n°, product name, product price, and currency), I clicked next and I've been provided with a link that I put it on the Thank You URL of the product, but when clicking the "Finish" button nothing happens at all!
Is there something I'm missing?
This is a re-post of a comment on How to Pass a Calculation to a Payment Field
- KadeJMAnswered on March 24, 2016 at 09:52 AM
If I understand you correctly I think you mean that you are unable to finish setting up using clickbank as your payment integration.
Please provide us with a link or the name of the form you are having this issue on so that we can investigate this problem furthermore for you.
- ShortkatAnswered on March 24, 2016 at 10:04 AM
The form link is: https://www.jotform.com/60816660427558
- KadeJMAnswered on March 24, 2016 at 10:29 AM
Thank you for providing us with that.
I can see that the clickbank payment integration appears to not be completed.
So I've attempted to complete it for you but I can confirm nothing is happening as you mentioned above.
Please allow me a bit of time to fully investigate this issue deeper and I will get back to you about this problem as soon possible.
- KadeJMAnswered on March 24, 2016 at 11:09 AM
We appreciate you reporting this problem and we do apologize about the inconvenience. After investigating this further I've come to the conclusion that I believe there's something interfering with it's functionality for finishing it somewhere on our backend it seems.
It currently appears that one of our other payment integrations "Braintree" has pretty much crossed wires or is using the same resources causing a problem of some sort leading to the broken finish button that you are experiencing.
So at this point I'm passing this issue along to our developers so that we can get this problem corrected as soon as possible for everyone.
- ShortkatAnswered on March 24, 2016 at 12:33 PM
Thanks for your answers! I knew there's something wrong! Anyway looking for an update and the form will be functional!
- JotForm SupportdavidAnswered on March 24, 2016 at 12:42 PM
This ticket has been assigned to a developer and given the highest priority it can receive. This should be addressed in a very timely manner. We will let you know here as soon as soon as things are working once again.
- JotForm SupportNeilVicenteAnswered on March 25, 2016 at 08:39 AM
We have just applied a fix.
- ShortkatAnswered on March 25, 2016 at 09:56 AM
Great! The form now works properly!