What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure is JotForm?

    Asked by pagins on March 24, 2016 at 09:25 AM

     Should I feel confident requesting personally identifiable information via JotForm?

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    JotForm Support

    Answered by Jan on March 24, 2016 at 10:20 AM

    We take security here in JotForm very seriously. All of the submissions are using SSL.

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. It means that the data is encrypted during the transmission and cannot be interrupted by anyone else. We have a SSL certificate that uses SHA256 /w RSA. (https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com)

    We have bug bounty programs where we pay outside parties for reporting vulnerabilities in our system. Our servers are protected by private networks and constantly updated and patched.

    We are Safe Harbor Certified, please check this blog post for further information. You can also encrypt your forms, please check this page to know more.

    Please check our FAQ: https://www.jotform.com/faq#18

    If you have any specific questions about security, please let us know. We are more than happy to answer them. Thank you.


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    Answered by Dave Crout  on December 06, 2016 at 12:59 PM


    When a user fills out a textfield or textbox on a form, they could embed malicious script in the text, which could potentially result in a hack to our systems.

    How does Jotform guard against  Cross Site Scripting attacks? Are you OWASP (Open Web Application Security Project) certified ?

    Thank You,

    Dave Crout


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    JotForm Support

    Answered by Jan on December 06, 2016 at 01:26 PM

    @Dave Crout

    I created a separate thread for your question, here's the link: https://www.jotform.com/answers/1004940.

    Thank you.

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    Answered by pagins on December 06, 2016 at 01:45 PM
    Good question!