What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fields not showing in the auto-responder email

    Asked by chesterhull on March 24, 2016 at 09:48 AM


    I've built a survey that starts with some hidden questions, that then get shown based on answers to previous questions. However, when the email auto-responder sends the completed form to the email address, it doesn't include the information that was filled in on some of those fields! I can't figure out why! 

    This is my form: https://form.jotform.com/60834000025136


    And if you select "Yes" on the question: "Is a proxy required to access cubemc.net?" it should show two fields...a Proxy Address field, and a Proxy Port field. 

    The address field is entered as (for example), and the port field is just a number, such as 8080. 

    When you submit, the Proxy Address field does not come through, but the Port field does! 

    I need to be able to send through an IP address, formatted like "". How can I do this with JotForm?

  • Profile Image
    JotForm Support

    Answered by Jan on March 24, 2016 at 10:46 AM

    I cloned your form and found out that the field name is incorrect in the autoresponder email. For example, the {ipAddress} is incorrect. It should be {ipAddress35}.

    It is possible that you changed, deleted or added new fields on your form. When you do this, the autoresponder email or the notification email are not updated automatically.

    The first solution is to delete the current autoresponder and create a new one. Creating a new one will automatically capture all field name in the email wizard.

    The other solution is to manually add them. In the email editor, you just need to click the "Form Fields" button and select the appropriate field in the dropdown. This will insert the field name in the editor.

    Related guides:

    Hope that helps. Thank you.