Cannot edit text based emails in new email UI

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    mgcaledonian13
    Asked on March 24, 2016 at 11:50 AM

    Paul

    It is not fixed on my editor.

    Is there a reason for this, the new Email setup panel is not as good as the old one, but it could be!!   

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    david
    Answered on March 24, 2016 at 11:54 AM

    I checked a few of your forms and the toolbar was indeed present when editing email notifications:

    Is this still not showing on your end?

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    mgcaledonian13
    Answered on March 24, 2016 at 05:59 PM

    David

    It might have helped if I had given you the form URL of  https://form.jotform.com/60534516741958

    and the Responder name "Mar L Responder". The Notification is Ok  - "Mar L Notification"

    Apologises

    Willy Scott

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    Mike
    Answered on March 24, 2016 at 07:52 PM

    I have internally re-saved the Autoresponder email template in HTML format to fix the issue.

    Please re-check it now.

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    mgcaledonian13
    Answered on March 24, 2016 at 08:18 PM

    Mike

    That is really weird, it was still the same.
    I have solved the problem by starting another Responder and copied the info into it.

    Changed the colours etc to what I wanted.
    Clearly that responder did not like the new UI or the UI did not like the responder.

    Thanks for help all the same, should have thought of the solution earlier as described above.  

    Willy Scott

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    Welvin
    Answered on March 25, 2016 at 01:35 AM

    You're welcome. But the changes should suppose not to affect the existing autoresponder settings. Anyways, let us know if you will experience the same issue again. We'd be happy to take a look.

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    mgcaledonian13
    Answered on March 25, 2016 at 06:03 AM

    Thanks 

    I will let you know if it happens again, probably a one off.

    Willy Scott

    No Reply needed