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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot receive password reset

    Asked by Kate  on March 24, 2016 at 12:00 PM



    I have tried several times to have a password reset email sent to me from the account murdochdivers. I have checked my spam/junk folder and cannot seem to receive the email for password reset. 



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    JotForm Support

    Answered by Jan on March 24, 2016 at 12:27 PM

    I checked your email on our database and I saw that this email is associated to a Guest account (guest_50745006557051). So the password reset won't work because you don't have a registered account.

    Guest accounts are limited only to 10 SSL submissions which is why it is now on overlimit status. The forms are disabled as well.

    I would recommend you signing up for a JotForm account on a Starter/Free plan. If you have a Free plan, you will 100 submissions and 10 payments. You also have 1 sub-user account, 100mb storage space and 1,000 form views.

    Please  check our pricing page for further information.