What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Salesforce Integration: Unable to pass JotForm's DateTime field input to Salesforce's custom DateTime and Date fields

    Asked by shoeman on March 24, 2016 at 01:15 PM

    Have 2 Salesforce DATE fields and 1 Salesforce DATE/TIME field. (See 2 screen shots attached to this request)

     

    1) DATE Form Field Label: "Shoe Drive Start Date (approximate)" created on form using DateTime from Quick Tools.  Turned off TIME requirement in Properties. Turned On Limit Past Dates

    2) DATE Form Field Label: "Shoe Drive End Date (approximate)" created on form using DateTime from Quick Tools.  Turned off TIME requirement in Properties. Turned On Limit Past Dates

    3) DATE/TIME Form Field Label:  "Preferred Presentation Date and Time" created on form using DateTime from Quick Tools

     

    Fields are mapped but nothing is coming across.  When I remove all 3 DATE / DateTime fields all the form completes and values are passed to Salesforce.

    Page URL:
    https://www.jotform.com//?formID=60834009525150

    Screenshot
    cannot date and time label form field tools
  • Profile Image
    JotForm Support

    Answered by Charlie on March 24, 2016 at 02:17 PM

    Apologies for the inconvenience. It seems like the Salesforce integration to JotForm doesn't support date time fields, you might need to use simple custom text boxes in your Salesforce Lead layout to capture the dates. You can check our guide about Salesforce integration here: https://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm 

    I'm still testing the integration and get back to you as soon as I'm finished. 

  • Profile Image
    JotForm Support

    Answered by Charlie on March 24, 2016 at 03:10 PM

    It seems like the DateTime and Date field types in Salesforce is not compatible with our DateTime field. As mentioned earlier, you might need to use a simple custom text box if you want to capture the DateTime field in JotForm.

    But let me forward this to our developers to see if they can improve the mapping and compatibility of these fields. We will update you as soon as this has been implemented or fixed. For now, please do use a custom text to capture the dates.

    Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 31, 2016 at 12:24 PM

    @shoeman

    We have released a fix for this bug today. Can you please let us know if it works for you?

    Best

  • Profile Image

    Answered by shoeman on March 31, 2016 at 02:52 PM

    Yes this update worked and I'm able to correctly integrate both Date and Time/Date Salesforce fields correctly.  Thanks for your follow-up.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 31, 2016 at 04:00 PM

    Thank you for the confirmation. Should you still encounter any problems on this, please do let us know.

    For other concerns, feel free to open a new thread here in the forum. Thank you.