Email Notifications: Not receiving email notifications.

  • gdmartin1968
    Asked on March 24, 2016 at 2:52 PM

    I didn't get an email for them. They need to enroll before school tomorrow. PLEASE HELP ASAP!

     

    Thank you.

     

    Gordon Martin, Owner

    Martin Montessori Academy

    727-504-4722

    Classroom.connector@gmail.com

    www.martinmontessori.com

    "One test of the correctness of educational procedure is the happiness of the child." -Maria Montessori

  • Kevin Support Team Lead
    Replied on March 24, 2016 at 4:00 PM

    I have checked the email log for your email address and noticed that all emails seem to be sent. 

    Email Notifications: Not receiving email notifications Screenshot 30

    I also have submitted your form and see that the email was sent: 

    Email Notifications: Not receiving email notifications Screenshot 41

    Check this guide, although your email is not in our bounce list it could help you to avoid future issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Do let us know if you received our test. 

  • gdmartin1968
    Replied on March 24, 2016 at 4:45 PM
    I don't have any emails from 13:24 or 13:53 from jotform, only the one that
    I submitted as a test at 14:44. Can you re-send the ones with the first two
    time stamps to me please?
    Thank you.
    Gordon Martin, Owner
    Martin Montessori Academy
    727-504-4722
    Classroom.connector@gmail.com
    www.martinmontessori.com
    "One test of the correctness of educational procedure is the happiness of
    the child." -Maria Montessori
    ...
  • Kevin Support Team Lead
    Replied on March 24, 2016 at 6:05 PM

    Yes, it is possible to resend those emails, you only need to open the submission and then click on edit. 

    Email Notifications: Not receiving email notifications Screenshot 30

    Then you only need to click on submit button without doing any change. 

    Email Notifications: Not receiving email notifications Screenshot 41

    It should resend the email to you.