What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have created a new user. I cannot figure out how to create login credentials for her. Please advise.

    Asked by Trey Johanson  on March 24, 2016 at 02:54 PM
    create cannot login credentials how
  • Profile Image
    JotForm Support

    Answered by david on March 24, 2016 at 03:59 PM

    The most recent account created under your email address is a Guest account with no credentials associated with it.  If you are trying to set up a sub-user account for someone, have them create a new JotForm account, then from your account, share your forms with their newly created account as a sub-user:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User