What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are form submissions not being sent to us?

    Asked by ywamsalemregistrar on March 24, 2016 at 02:58 PM

    Our analytics show that our main Jotform application has been clicked on 50 times in the past 30 days but we haven't received any new entires. People are beginning the process of filling it out but never submitting the form. Is there something wrong with our account or with Jotform?


    Here's a link to the application



    Page URL:

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    Answered by Ben on March 24, 2016 at 04:13 PM

    Looking at the form and your account, it is looking OK, just without any submissions on the form you have mentioned. I have done additional check to see if there were any submissions on the same that might not have been registered, but there do not seem to be any neither.

    Can you please tell us the page where the form you have mentioned is embedded on? I have checked the one you have mentioned and it was not embedded nor shown on the same page.