What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I downgrade from Bronze to Free without cancelling completely?

    Asked by kpecoraro on March 24, 2016 at 05:00 PM

    I am trying to downgrade back to a free account. (I have a seasonal business that doesn't require >10 payments all the time.) When I click downgrade, it seems like I'm canceling my entire account and I don't want to do that. Just want to confirm that my account won't be cancelled if I downgrade, that it's just canceling my bronze subscription.

    Thank you!

    Without bronze confirm cancelled my account all
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    JotForm Support

    Answered by david on March 24, 2016 at 06:27 PM

    Cancelling your subscription does not cancel the account.  My apologies if the error message is misleading.  I went ahead and manually cancelled your subscription to ensure you would not be billed.  You will retain your paid user benefits until March 27th, at which point your account will be downgraded back to a Free one.  Your forms and data will remain active unless you exceed the limits of a Free account.

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    Answered by kpecoraro on March 24, 2016 at 11:51 PM

    Thank you, that's helpful! I will probably upgrade again in the future and then downgrade again, so thanks again for clarifying. 

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    JotForm Support

    Answered by beril on March 25, 2016 at 04:14 AM

    On behalf of my colleague, you're kindly welcome.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.