Can I downgrade from Bronze to Free without cancelling completely?

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    kpecoraro
    Asked on March 24, 2016 at 05:00 PM

    I am trying to downgrade back to a free account. (I have a seasonal business that doesn't require >10 payments all the time.) When I click downgrade, it seems like I'm canceling my entire account and I don't want to do that. Just want to confirm that my account won't be cancelled if I downgrade, that it's just canceling my bronze subscription.

    Thank you!

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    david
    Answered on March 24, 2016 at 06:27 PM

    Cancelling your subscription does not cancel the account.  My apologies if the error message is misleading.  I went ahead and manually cancelled your subscription to ensure you would not be billed.  You will retain your paid user benefits until March 27th, at which point your account will be downgraded back to a Free one.  Your forms and data will remain active unless you exceed the limits of a Free account.

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    kpecoraro
    Answered on March 24, 2016 at 11:51 PM

    Thank you, that's helpful! I will probably upgrade again in the future and then downgrade again, so thanks again for clarifying. 

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    beril
    Answered on March 25, 2016 at 04:14 AM

    On behalf of my colleague, you're kindly welcome.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.