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    New Email Wizard: It is not showing that data table is locked when hiding empty fields on email notifications.

    Asked by Impacct on March 24, 2016 at 07:19 PM
    and the empty fields are showing up in the e-mail
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    JotForm Support

    Answered by Kevin_G on March 24, 2016 at 07:33 PM

    This is because you have modified your email template and you have enabled the option to hide empty fields on email notifications, this option only works with the default email template, it means that if you edit this template then empty fields will be shown on emails, I checked and seems like the new wizard does not show when data is locked, something that was shown on the old wizard. 

    To resolve this, please go to this link: http://www.jotform.com/?old, open each email notification and then click on the button "Lock Data Table", the same that is shown on the image above, it will hide empty fields, but it will set to the email notifications the default template and you will not be able to modify this. 

    I will report this issue to our developer so they will fix it and it will show you if the data table is locked or not, also do note that when data table is locked then empty fields are hidden. 


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    Answered by Impacct on March 25, 2016 at 11:18 AM

    I was always able to modify the e-mail template by adding intro text and updating the rows in the data table and still hide empty fields and have it work

    As long as I use the data table that is already embedded there it has never been an issue. 

    I removed rows in these e-mails and add some text on top of the data table, but I did not modify the template in a way that should cause a hide empty fields function to stop working.

    Thank you for having the developers look into it. I have noticed a lot of weird issues lately. I'll post a separate message about it

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    Answered by Huberson on March 25, 2016 at 12:15 PM

    We will greatly thank you if you would share with us those weird issues you came across using our system. This is the kind of things that help JotForm improve the tools to give you the best possible experience.

    Regarding the current issue, you will be update via this thread once it is resolved.

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    Answered by Impacct on March 28, 2016 at 10:00 AM


    I tried the http://www.jotform.com/?old link above but it is still the new version of the editor that loads. I made sure I was fully logged out before I tried the link. 

    Please let me know how to get to the old version so I can access the lock option



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    Answered by Huberson on March 28, 2016 at 10:37 AM


    Can you try the following : 'https://www.jotform.com//?formID={id}&old=true' - replace the {id} portion by the specific form ID. You can also open the form in Builder as normal and append '&old=true' to the URL.

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    Answered by Impacct on March 30, 2016 at 10:29 AM

    That worked for taking me back to the old version of the e-mails. When I tried to lock the data table I got a message that said it could not be locked. Should I recreate the e-mail and try again?

    Also, now there is a new issue

    The new version of the editor has updated the form preferences view and the option to hide fields on e-mails doesn't seem to be available any more. Was it moved somewhere else?

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    Answered by Huberson on March 30, 2016 at 12:21 PM

    Using the old version you should be able to lock it after enabling 'Hide Empty Fields on Emails' under preferences. If you can't, try to re-create a new Notification and remove the old one.

    Although there was some update on the preferences Wizard, the 'Hide Empty Fields on Emails' options should still be available under Advanced Settings ( Same using old version ). 

    I also suggest you made a clone of the form to make all the tests and leave the original untouched so you can always have a backup of it for reference.

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    Answered by Impacct on March 30, 2016 at 12:37 PM

    Could you please take a screenshot that shows where the hide empty fields option is in the new editor?

    I can't find it



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    Answered by Huberson on March 30, 2016 at 01:58 PM

    It's under Preferences menu > Advanced Setting. 


    If not visible from your account let us know and will help you.

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    Answered by Impacct on March 30, 2016 at 02:36 PM

    In the NEW editor

    I know how to find it in the old editor

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    Answered by Impacct on March 30, 2016 at 02:40 PM

    wait never mind - the new editor version of form preferences went away

    are you guys testing some new design?

    recently features keep coming and going. like all of a sudden I could drag and drop things from a menu into a form, then I couldn't. Sometimes I have the ability to drag fields where you want them on the form instead of using move  up/ down or manage multiple fields and sometimes not. These features seems to come and go randomly

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    JotForm Support

    Answered by EltonCris on March 30, 2016 at 04:16 PM

    Our sincere apologies. We will answer that question on a separate thread here https://www.jotform.com/answers/806378. We'll be on it shortly.