My replies to my customers doesn't work well

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    landone
    Asked on March 25, 2016 at 02:01 AM

    This IS ANOTHER complaint from landonwilder@shrimpconnect.com with website:www.theshrimpconnection.com that the customers I received orders from and used your over-secured "reply" button has failed to send me a response to my test order, This means I wasted more time using a useless reply and those customers do not have any confirmation that we received their orders. This PO's me more than the other malfuncion. I could have sent an email from me and not WASTED time using your "Reply" button. My level of pisstivity is rising.

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    BJoanna
    Answered on March 25, 2016 at 05:29 AM

    You posted same question on this thread as well https://www.jotform.com/answers/802476. Please see an answer my colleague provided you on that thread. 

    Also if you want that your users receive confirmation email once they submit your form, I would suggest you to set Autoresponder email inside of your form. Inside of this guide you can find how to do it: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder