Notification Emails stopped being delivered today

  • eileen_kelly621
    Asked on March 25, 2016 at 9:21 AM

    Our Notification Emails and Google Drive Integrations stopped sending today.

     

    I changed the Notification email destination to my email address and it appears to work.  However, they need to be delivered to our main email address:  info@doguroo.com

     

    It is our Curbside Checkin Form.

     

    Thansk,

    Eileen

    Page URL: http://doguroo.com/online-forms/curbside-check-in/
  • Carina
    Replied on March 25, 2016 at 10:34 AM

    I checked and our mail log shows that the emails have failed:

    Notification Emails stopped being delivered today Image 1 Screenshot 20

    I created a test form and made test submissions with default sender address (noreply@jotform.com) and with custom sender email and the emails also failed. 

    I've sent a test email to  info@doguroo.com email address. Can you please confirm if you received it? If not you should contact your email provider for more information.

    Let us know if the problem persists.

  • eileen_kelly621
    Replied on March 25, 2016 at 10:43 AM

    We received the test email!

  • beril JotForm UI Developer
    Replied on March 25, 2016 at 11:36 AM

    Thank you for confirming and we are sorry for the inconvenience that may have caused. Your email address, info@doguroo.com  is IN 
our bounce list.

     

     Results shows; 

    Notification Emails stopped being delivered today Image 1 Screenshot 30

    I've removed it from our bounce list.

    Notification Emails stopped being delivered today Image 2 Screenshot 41

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.