Over storage limit message and bugs

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    Asked on February 29, 2012 at 12:50 AM

    Hello Support

    In the process of testing your JotForm/Dropbox File Upload offering, I have found several 'bugs'.  The first was that the system sent a BLANK PDF which should have contained details from the online form.  This seems to be fixed, thank you.  The second bug is that the form does not update on a direct link.  You sent me a 'workabout' but apparently this bug still exists.  I have discovered what appears to be a further bug where your system uploads the same file many times to the Dropbox but gives them different file names which refer to other files NOT uploaded.  Today I received an Email from you telling me that I had gone over my storage quota and my forms would be disabled unless I pay!  I am less than impressed that you are demanding payment for a system that is still not working correctly.

    My organisation would consider taking a paid account but only if it proves to work and be reliable.  Where do we go from here?

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    Answered on February 29, 2012 at 06:30 AM

    We apologize for these issues that have been happening recently.  Our development team are currently working on fixing these bugs.

    As for your downgrade concern, the upload storage limit for free users is only up to 100MB, and as I have checked your account, it shows that your account is currently holding 144.56MB.  You can delete some certain submissions that use up the file storage, then we can remove the scheduled downgrade of your account.

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    Answered on February 29, 2012 at 06:56 AM

    Thank you for that - I have deleted all our test submissions.  I look forward to confirmation of the bug fixes, particularly the 'repeated file with  different file names' problem - this is very confusing!

    But this does beg a question.  Even with a paid for account with larger storage, these files will build up on your site.  Is the only mechanism to free space to log on and physically erase the files periodically?  Isn't there a better way?

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    Answered on February 29, 2012 at 10:11 AM

    May I ask a further question?  Why is it necessary for JotForm to store a copy of the submissions?  Once transferred to Dropbox, surely the submission can be deleted automatically?  If you feel users want to keep a further copy on your site, perhaps make that an option?  Might solve the build-up problem.

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    Answered on March 01, 2012 at 12:19 AM


    Since Dropbox is a third-party service, we cannot guarantee that files we send (or try to send) to them will be saved for sure. That is why we need to store a copy of the files on our server for backup purposes.

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    Answered on April 28, 2012 at 09:25 PM

    So the dropbox option is NOT sure or SAFE, so If I need to receive my files in Dropbox they can fail so there is no point in using something not reliable. I think there should be an option to choose so the users can select to automatically delete files from the account if using Dropbox.

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    Answered on April 29, 2012 at 12:11 AM

    Unfortunately as of the moment there is no option to auto-delete files or submissions from JotForm.  You will need to manually login and delete the submissions with the uploaded files to free up space on your account. Whenever you are about to reach the quota limits an email will be sent to you before forms are about to be disabled. Once you receive the email you have two choices either upgrade to get more space or delete submissions to free up space.

    Although it is on our feature request list and once ready will let you know, but we can't give exact period for its release.

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    Answered on November 18, 2013 at 01:21 PM

    I am a free user. How can I remove my submission stored data?

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    Answered on November 18, 2013 at 02:41 PM


    We will be more than glad to help you with your inquiry, however, we would appreciate if you open your own thread so that we can give you the proper assistance and avoid any confusion with the questions and answers already given on this thread. You can open a new thread using the next link: http://www.jotform.com/answers/answer.php