What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving my notification emails when I receive a completed form/submission

    Asked by SQ1Printing on March 25, 2016 at 11:40 AM

    Everything was working fine until yesterday. The last notification email I received was yesterday at 8:02 am. Since then, I've had multiple completed forms/uploads come through, but I never received an email about the submissions, and had a few upset customers because I hadn't received their orders. When checking my account settings, the email address is correct. I'm not sure what changed. I didn't make any changes before or since I stopped receiving the submission notifications.

    Page URL:

  • Profile Image

    Answered by SQ1Printing on March 25, 2016 at 11:52 AM

    I have two other URLs as well. 




  • Profile Image

    Answered by Huberson on March 25, 2016 at 12:39 PM

    We really sorry for that, it appears that your email address was in bounce list. You should be able to receive notification for now since it has been removed.

    There are a few guides I would suggest to help avoiding related issue:





    Feel free to contact us  whenever help is needed.