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    I'm not receiving my notification emails when I receive a completed form/submission

    Asked by SQ1Printing on March 25, 2016 at 11:40 AM

    Everything was working fine until yesterday. The last notification email I received was yesterday at 8:02 am. Since then, I've had multiple completed forms/uploads come through, but I never received an email about the submissions, and had a few upset customers because I hadn't received their orders. When checking my account settings, the email address is correct. I'm not sure what changed. I didn't make any changes before or since I stopped receiving the submission notifications.

    Page URL:
    http://sq1.biz/upload/index.html

    Emails receive receiving a
  • Profile Image

    Answered by SQ1Printing on March 25, 2016 at 11:52 AM

    I have two other URLs as well. 

    http://sq1.biz/quote/index.html

     

    http://sq1.biz/weddings/index.html

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    Answered by Huberson on March 25, 2016 at 12:39 PM

    We really sorry for that, it appears that your email address was in bounce list. You should be able to receive notification for now since it has been removed.

    There are a few guides I would suggest to help avoiding related issue:

    How-to-remove-your-email-address-from-bounce-list

    Whitelisting-JotMails-IP-Addresses

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

     

    Feel free to contact us  whenever help is needed.