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    Email notification do not seem to reach our end users

    Asked by dleodoro on March 25, 2016 at 12:36 PM

    Is there any reported problem of emails not coming through? We have had some emails not make it to our end users. 

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    Answered by Ben on March 25, 2016 at 12:49 PM

    I took a look at the form that you have mentioned and I see that it only has email notification.

    Now based on what you have mentioned, it seems as if the email autoresponder is not being received.

    Email notification - email that is sent to you about the form being submitted

    Email autoresponder - email that is sent to people filling out the form to confirm the submission

    Looking at the form however it only has email notifier set.

    When checking the email notifier, I see that the email is in the bounce list. This means that your server has stopped accepting emails from JotForm.

    This is the reason that your email server sent back:

    smtp; 550 Service unavailable; Client host [a10-27.smtp-out.amazonses.com] blocked by zen.spamhaus.org; (**********@fsh******:blocked)

    To resolve this, I have removed your email from the bounce list, but you will need to ask for JotForm to be removed from the blacklist that your server uses - or to whitelist the same.

    You can pass the link to the following guide to your IT team or your email server administrator: Whitelisting JotMails IP Addresses