Email notification do not seem to reach our end users

Is there any reported problem of emails not coming through? We have had some emails not make it to our end users. 

I took a look at the form that you have mentioned and I see that it only has email notification.

Now based on what you have mentioned, it seems as if the email autoresponder is not being received.

Email notification - email that is sent to you about the form being submitted

Email autoresponder - email that is sent to people filling out the form to confirm the submission

Looking at the form however it only has email notifier set.

When checking the email notifier, I see that the email is in the bounce list. This means that your server has stopped accepting emails from JotForm.

This is the reason that your email server sent back:

smtp; 550 Service unavailable; Client host [a10-27.smtp-out.amazonses.com] blocked by zen.spamhaus.org; 54.240.10.27 (**********@fsh******:blocked)

To resolve this, I have removed your email from the bounce list, but you will need to ask for JotForm to be removed from the blacklist that your server uses - or to whitelist the same.

You can pass the link to the following guide to your IT team or your email server administrator: Whitelisting JotMails IP Addresses