What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I enable my disabled forms

    Asked by Karen Gallo Gallo  on March 25, 2016 at 01:38 PM

    i need to upgrade and I clicked forgot password and it was supposed to email me reset instructions and I haven't gotten anything back in so my business is not receiving any forms at this point

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    JotForm Support

    Answered by Kiran on March 25, 2016 at 01:48 PM

    As I check this email address, I am not able to find any accounts registered with this email. I could only see guest accounts. We request you to register a Free account with us so that you can then upgrade your account. If you are referring to a different account, please let us know the username or a form ID/URL associated with the account so that we can assist you further.

    Thank you!