What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume you are referring to the registered account with username copyitusa? I have answered the inquiry on this thread http://www.jotform.com/answers/802832. However, you'll need to log in to your account to view it if you're using a different email address aside from the one in your JotForm account.
Regardless, that account should now be able to receive the email reset password. Let us know if you are still having problems on this.