- rsodermanAsked on March 25, 2016 at 01:48 PM
Emails are not being sent to some email addresses. Email is hosted on Godaddy and 4 email addresses have stopped receiving email from firstname.lastname@example.org. I just added an email address that is on Godaddy and it tested the form which does not send to the same 4 email addresses but does sent to the new Godaddy email address.
I contacted Godaddy and they checked their servers and told me the email from JotForm is not even reaching them so it is a JOTFORM issue.
I need this fixed ASAP as this has happened waaaaaay too many times. I even switched email providers on a different account to 365 and it's the same thing. One email address is not being sent emails from JotFOrm.. FIX THIS..
- JotForm SupportBDAVIDAnswered on March 25, 2016 at 02:13 PM
What are the email addresses? What is the form where you have added them as recipient?
Please check if they are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender:
- rsodermanAnswered on March 25, 2016 at 05:47 PM
Looks like we are on a bounce list... thanks!
- JotForm SupportBDAVIDAnswered on March 25, 2016 at 06:01 PM
You are welcome! Open a new thread if you need anything else, we will be glad to assist you.