What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not being sent to some addresses

    Asked by rsoderman on March 25, 2016 at 01:48 PM

    Emails are not being sent to some email addresses. Email is hosted on Godaddy and 4 email addresses have stopped receiving email from noreply@jotform.com. I just added an email address that is on Godaddy and it tested the form which does not send to the same 4 email addresses but does sent to the new Godaddy email address. 

    I contacted Godaddy and they checked their servers and told me the email from JotForm is not even reaching them so it is a JOTFORM issue.

    I need this fixed ASAP as this has happened waaaaaay too many times. I even switched email providers on a different account to 365 and it's the same thing. One email address is not being sent emails from JotFOrm.. FIX THIS..

    Emails sent not being sent JotForm different checked
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    JotForm Support

    Answered by BDAVID on March 25, 2016 at 02:13 PM

    What are the email addresses? What is the form where you have added them as recipient?

    Please check if they are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image

    Answered by rsoderman on March 25, 2016 at 05:23 PM
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    Answered by rsoderman on March 25, 2016 at 05:47 PM

    Looks like we are on a bounce list... thanks!

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    JotForm Support

    Answered by BDAVID on March 25, 2016 at 06:01 PM

    You are welcome! Open a new thread if you need anything else, we will be glad to assist you.