Emails not being sent to some addresses

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    rsoderman
    Asked on March 25, 2016 at 01:48 PM

    Emails are not being sent to some email addresses. Email is hosted on Godaddy and 4 email addresses have stopped receiving email from noreply@jotform.com. I just added an email address that is on Godaddy and it tested the form which does not send to the same 4 email addresses but does sent to the new Godaddy email address. 

    I contacted Godaddy and they checked their servers and told me the email from JotForm is not even reaching them so it is a JOTFORM issue.

    I need this fixed ASAP as this has happened waaaaaay too many times. I even switched email providers on a different account to 365 and it's the same thing. One email address is not being sent emails from JotFOrm.. FIX THIS..

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    BDAVID
    Answered on March 25, 2016 at 02:13 PM

    What are the email addresses? What is the form where you have added them as recipient?

    Please check if they are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

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    rsoderman
    Answered on March 25, 2016 at 05:23 PM
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    rsoderman
    Answered on March 25, 2016 at 05:47 PM

    Looks like we are on a bounce list... thanks!

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    BDAVID
    Answered on March 25, 2016 at 06:01 PM

    You are welcome! Open a new thread if you need anything else, we will be glad to assist you.