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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not showing up on our Wordpress website

    Asked by jdelich on March 25, 2016 at 04:32 PM

    my jotform: https://www.jotform.com//?formID=42858443144155

    my website: accessisllc.com

    where the form should go: http://accessisllc.com/product-submission/

    HELP!

     

    Jessica Delich

    jdelich@accessisllc.com

    916.238.8421

    Page URL:
    http://accessisllc.com/product-submission/

    showing up wordpress website WordPress popup lightbox
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    Answered by Ben on March 25, 2016 at 05:33 PM

    I have tried to access the page your have mentioned Jessica - http://accessisllc.com/product-submission/ but it is showing me 404 error, so I can not check out how the form was added to the same.

    I checked on your website and I see that the same link is in the navigation menu at the top, but going over it did not work neither.

    Now, I presume that you would like to add the lightbox form to your WordPress page. If that is true, you can check out the following guide: How to Auto-popup a Lightbox Form, or Using Cookies to Auto-Open a Lightbox Form/Per Browser Session

    Do of course let us know once the page is up if you are still experiencing the same issue and we would be happy to assist about the same.

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    Answered by jdelich on March 28, 2016 at 12:49 PM

    Hi, I'm actually using the JotForm integrator inserter tool (sorry, probably not the official name).  Worked fine until about 2 weeks ago.  Not sure what to do now to avoid that 404 error. see picture below. 

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    JotForm Support

    Answered by Jan on March 28, 2016 at 02:01 PM

    I tried visiting your webpage and like what Ben experienced, it redirected me to a 404 error page.

    In the Wordpress Page or Post editor, please go to the "Text" tab and paste the embed script code. We actually have a guide about adding the form to a Wordpress.org website.

    If that didn't work, then please try to re-embed the form using the Iframe method.

    Hope that works. Thank you.

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    Answered by jdelich on March 31, 2016 at 01:17 PM

    I have tried all methods with no success.  the 404 error is the problem.  Is there someone that I can speak directly with to solve this problem? thank you!

     

    Jessica Delich

     

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    JotForm Support

    Answered by Jan on March 31, 2016 at 03:55 PM

    Unfortunately, we don't offer phone support. The best way to reach us is through this Support Forum.

    I checked your webpage (http://accessisllc.com/product-submission/) and I can see the form is showing properly.

    Is the form still not showing on your end? Please try to check if it will work on another browser.

    Let us know if you're still having issues. Thank you.

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    Answered by jdelich on March 31, 2016 at 07:24 PM

    thank you so much for what ever you did!!!  besties again!!!  =)