Form Support

Adobe DC eSign Services widget: wizard can't finish and can't be closed due to TypeErrors

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    AmericanSentinelUniversity
    Asked on March 25, 2016 at 05:30 PM

    When I try to add Adobe DC eSign Services to my form, it seems to freeze and not add the widget. I can't hit the x to close the pop up widget.  I am able to validate my account.

    Page URL:
    https://form.jotform.com/60757095055157

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    Boris
    Answered on March 25, 2016 at 06:14 PM

    Sorry about the issues, I can replicate the issue on my end. There seem to be some errors (TypeError) in the wizard of the Adobe DC eSign Services widget.

    I have forwarded this as a bug report to our developers, and we will update you through this thread when the issue is resolved, or if we receive any relevant news.

    Thank you.

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    TitusN
    Answered on April 20, 2016 at 08:47 AM

    Hello,

    We've fixed the bug. Sorry for the long wait. 

    Please give it another go and let us know. 

    Thanks!