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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adobe DC eSign Services widget: wizard can't finish and can't be closed due to TypeErrors

    Asked by AmericanSentinelUniversity on March 25, 2016 at 05:30 PM

    When I try to add Adobe DC eSign Services to my form, it seems to freeze and not add the widget. I can't hit the x to close the pop up widget.  I am able to validate my account.

    Page URL:
    https://form.jotform.com/60757095055157

    eSign Adobe DC validate my account can't
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    JotForm Support

    Answered by Boris on March 25, 2016 at 06:14 PM

    Sorry about the issues, I can replicate the issue on my end. There seem to be some errors (TypeError) in the wizard of the Adobe DC eSign Services widget.

    I have forwarded this as a bug report to our developers, and we will update you through this thread when the issue is resolved, or if we receive any relevant news.

    Thank you.

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    JotForm Support

    Answered by TitusN on April 20, 2016 at 08:47 AM

    Hello,

    We've fixed the bug. Sorry for the long wait. 

    Please give it another go and let us know. 

    Thanks!