the forms are flashing large and small on my website when viewing from ipad or iphone. how do i stop this?

  • loyaltypet
    Asked on March 25, 2016 at 6:52 PM
    Page URL: http://loyaltypet.com/schedule.html
  • Elton Support Team Lead
    Replied on March 25, 2016 at 7:10 PM

    I was able to reproduce the problem and it's weird. :)

    the forms are flashing large and small on my website when viewing from ipad or iphone Screenshot 20

    I don't think this is a CSS problem since switching orientations doesn't seem to fix it. I suggest to re-embed your form using iframe embed code. I am pretty sure this will fix it.

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how it goes. Thanks!

     

  • loyaltypet
    Replied on March 27, 2016 at 12:44 PM
    It solved the flashing issue but it creates a truncation issue. How do I solve that now?
    Terry Haas
    Owner | Professional Pet Sitter CPTI 1655
    Loyalty Pet Care
    ...
  • Kiran Support Team Lead
    Replied on March 27, 2016 at 1:06 PM

    I am trying to open the webpage that you have provided in your earlier post. But, it seems there is an issue with the webpage and it is not loading at my end. It has displayed Connection timed out error after some time.

    If you are referring to the height of the form, please try increasing the height value in the form embed code to see if that helps.

    the forms are flashing large and small on my website when viewing from ipad or iphone Screenshot 30

    If it doesn;t help, please try embedding the code between iframe tags to your page after increasing the height value and check the results.

    the forms are flashing large and small on my website when viewing from ipad or iphone Screenshot 41

    Please get back to us if the issue still persists. We will be happy to assist you further.