What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wow, the reservations that clients are filling out are not coming to us on email (that's how it always works).

    Asked by swsedan on March 25, 2016 at 07:51 PM

    Need help ASAP, clients are thinking we have their reservations for ground transportation and we don't.  MAJOR PROBLEM!

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    JotForm Support

    Answered by EltonCris on March 25, 2016 at 11:02 PM

    Your email ended on the bounce list. This is the reason why JotForm stops sending emails to your email address. I have now removed it so it should work by now.

    Here's the reason:

    swsedan@cox.net is in the bounce list 

    Reason(s) : SMTP; 554 fed1rmimpi109.cox.net cox blocked.  Error Code: IPBL0001 - Refer to Error Codes section at http://postmaster.cox.net/confluence/display/postmaster/Error+Codes for more information.

    Base on the above reason, your email service provider has rejected/blocked emails coming from JotForm. To prevent this from happening again, please add JotForm into your emails whitelist http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.