What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I prevent multiple submits from one user

    Asked by welstub on March 25, 2016 at 09:27 PM

    I am receiving regularly, 2 and sometimes 3 forms submitted from the one inquiry ... can I stop this ?

    prevent multiple how how do i 3 and stop receiving
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    JotForm Support

    Answered by ashwin_d on March 26, 2016 at 12:42 AM

    Hello welstub,

    With which form you are having this issue with. I did check your last edited form #60846082960864 and I do not see multiple submission from same user. You have 4 submission and none of then seems to be duplicate submissions.

    I will still go ahead and explain you how to prevent multiple submits from same user. There are multiple options available to achieve your requirement:

    #1. You can take advantage of our unique submission feature to block multiple submissions from one system of one IP address by setting the "Loose check" or "Strict Check" respectively. Here is a guide to help you set unique submission:  http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    #2. You can also use our unique question feature to prevent from submitting duplicate submissions. Example: You can set one of your forms question (like cell number or email address) to be a unique question. This will not allow a user to use the same cell number or email address to submit your form. Here is a guide to help you:  http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by welstub on March 26, 2016 at 01:45 AM
    Thank you. .issue now resolved
    ...
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    JotForm Support

    Answered by ashwin_d on March 26, 2016 at 02:54 AM

    Hello welstub,

    You are welcome.

    I am glad to now that your issue is resolved. Do get back to us if you have any questions.

    Thank you!

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    Answered by welstub on March 26, 2016 at 03:45 AM
    Great support! !!!
    ...