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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form is not getting emailed to us

    Asked by Sherrie Collins  on March 25, 2016 at 10:13 PM

    Just recently our adoption applications have stopped coming through to us.

    Is there something that changed in our settings?

    http://www.jotform.us/form/42569027873161

     

    Page URL:
    www.furfunrescue.org

    not getting emails
  • Profile Image
    JotForm Support

    Answered by Welvin on March 26, 2016 at 12:49 AM

    We have some failed logs for your email address, but recent emails are successfully sent by our server. These failed logs are usually cause by bounce emails, but your email address is not listed there, not unless you've removed it already. 

    Please test it again and let us know if you are not getting any. I would also suggest checking this guide for troubleshooting the issue, whitelisting is highly recommended:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues