How is the data stored and how secure is it?

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    Asked on March 26, 2016 at 06:01 AM

    - In either case (text or database) of the data storage model you use, is customer data stored in your servers, my servers, locally, or in the cloud - and what sort of security measures do you have to ensure privacy of the data?

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    Answered on March 26, 2016 at 09:12 AM

    We take security here in JotForm very seriously. All of the submissions are using SSL. The forms and submissions are transmitted securely with a 256 bit high-grade encryption. It means that the data is encrypted during the transmission and cannot be interrupted by anyone else. We have a SSL certificate that uses SHA256 /w RSA. (

    We have bug bounty programs where we pay outside parties for reporting vulnerabilities in our system. Our servers are protected by private networks and constantly updated and patched.

    We are Safe Harbor Certified, please check this blog post for further information. You can also encrypt your forms, please check this page to know more.

    Please check our FAQ as well about security. If you have any specific questions about security, please let us know. Thank you.

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    Answered on March 26, 2016 at 09:17 AM

    By the way, the submission data is stored on our servers. You can set up an email notification so that you will be notified about new submissions. You can also integrate Dropbox, Google Drive or your own FTP if you like.

    Related guides:

    Hope that helps. Thank you.

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    Answered on December 25, 2017 at 03:56 PM

    We are happy to announce this update!  Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below: