IPNs failing when sent to https://www.jotform.com/ipns/paypal.php

  • Profile Image
    Asked on March 26, 2016 at 08:47 AM

    this is an email I received from a client of mine this morning. Can someone help me with this issue since we cannot phone in. 


    From: PayPal <service@paypal.com
    Date: 03/26/2016 1:14 AM (GMT-05:00) 
    To: Henry Graham <hfgrahamjr@aol.com
    Subject: PayPal Instant Payment Notification Warning 


    Hello Henry Graham , 

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:


    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. 

    Thank you for your prompt attention to this issue.


  • Profile Image
    Answered on March 26, 2016 at 11:27 AM

    It is necessary that IPN (Instant Payment Notifications) are enabled inside the Paypal account.

    In order to enable IPN please follow one of these guides:



    Let us know if the problem persists.