Form missing submissions and calculating wrong total on auto-responder

  • lucyabram
    Asked on March 26, 2016 at 12:20 PM

    Hi, my form GOI V2 is sending customers the wrong info on submission. The order recieved 3.33pm GMT had a total of 41.70 sent to us but £32.30 sent to the customer on the auto-responders:

     

    Notification:

    Onion Bhajee (V) (Amount: 3.95 GBP, Quantity: 1) Chicken 65 Snack (Amount: 4.50 GBP, Quantity: 1) Chicken Tikka (Amount: 7.50 GBP, Quantity: 1) Cauliflower Bhuna (Amount: 6.00 GBP, Quantity: 1) Lamb Bhuna (Amount: 8.95 GBP, Quantity: 1) Aloo Gobi (potato and cauliflower) (Amount: 3.50 GBP, Quantity: 1) Pilau Rice (Amount: 2.80 GBP, Quantity: 1) Boiled Rice (Amount: 2.50 GBP, Quantity: 1) Chapati (Amount: 1.00 GBP, Quantity: 2)

    Total: 41.70 GBP

     

     

    Auto-responder to customer - you can see items missing and wrong total. What might be wrong? Thanks:

     
     
     
    Onion Bhajee (V) (Amount: 3.95 GBP, Quantity: 1) Chicken 65 Snack (Amount: 4.50 GBP, Quantity: 1) Cauliflower Bhuna (Amount: 6.00 GBP, Quantity: 1) Lamb Bhuna (Amount: 8.95 GBP, Quantity: 1) Pilau Rice (Amount: 2.80 GBP, Quantity: 1) Boiled Rice (Amount: 2.50 GBP, Quantity: 1) Chapati (Amount: 1.00 GBP, Quantity: 2) Chutney (Amount: 0.80 GBP, Quantity: 2)

    Total: 32.30 GBP
    Page URL: http://www.gateway-of-india.com/orderonline
  • Nik_C
    Replied on March 26, 2016 at 2:44 PM

    I looked at your email body and it seems that it is not created correctly.

    Form missing submissions and calculating wrong total on auto responder Image 1 Screenshot 30

    It should be looking like this:

    Form missing submissions and calculating wrong total on auto responder Image 2 Screenshot 41

    Please try to recreate your autoresponder. To recreate the autoresponder email you will have to delete the autoresponder email and create it again. This should resolve your issues.

    Please let us know if this worked for you.

  • lucyabram
    Replied on March 26, 2016 at 3:45 PM
    Hi thanks, have replicated yours screengrab. We only had one response like
    this so will keep an eye on it.
    Also,
    please can you look at the maillogs from Thursday evening onwards as
    goiorders@outlook.com stopped receiving these orders even though it was on
    safe senders etc. Even if it was rejected it should have been on the
    original outgoing email where we have 5 addresses on there yet this address
    seemed to simply disappear.

    Thanks
    Lucy
    ...
  • jonathan
    Replied on March 26, 2016 at 4:25 PM

    Hi Lucy,

    Thank you for updating us on the status of the Autoresponder E-mail issue. Do let us know if the issue persist.

    On your other question, we will resolve it separately here https://www.jotform.com/answers/803362

    Regards