What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification are not getting sent to my email

    Asked by Carolyn Lott  on March 26, 2016 at 01:24 PM

    I have had issues on the forms showing up in my email account and

    now after looking on the site I can't see the latest form submissions
    . Please advise. Thank you so much. 
  • Profile Image

    Answered by victor on March 26, 2016 at 02:38 PM

    When reviewing your email address, I noticed it was in our Bounce list. Unfortunately, as you can see. It does not indicate the reason.

    Ether way I have removed your email from the list and you should be able to receive email properly. If you still not able to get emails, you may review lookup the email with the problem in the list from your account page

    How to remove your email address from bounce list

    In regards to your other question, I have created a new thread that will be answered shortly by our team: