What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Form: Encrypted website payments error

    Asked by Jennifer on March 26, 2016 at 01:25 PM
    so when you clone the account does that mean you would have changed what pot PayPal account it would be going to because if not then why is it working when you clone it versus from my link.   In addition, why is the  my one form working just fine doing the redirect to PayPal while the other form is not makes no sense  and leads one to believe it is not a PayPal setting issue as I didn't change the setting  for the other form to work I provided the URL to the other form above in my original question 
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    JotForm Support

    Answered by Mike on March 26, 2016 at 02:51 PM

    We do not support PayPal 'Encrypted Website Payments'. The PayPal Encrypted Website Payments is designed to encrypt the payment button code, since we do not use PayPal buttons, the option is not available at JotForm.

    As far as I understand, you use different PayPal accounts on your forms. If one form does not work right, it means that you have the Encrypted Website Payments option enabled on one PayPal account, and disabled on the second PayPal account.

    To fix the error, you can disable the Encrypted Website Payments on affected PayPal account.