What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will the user charged again when the submission is editied for a payment form?

    Asked by ctonozzi on March 26, 2016 at 01:33 PM

    Hello, if there is credit card payment info on the form in the first submission, and the user adds data to the form, and then re-submits, will it re-charge the credit card? Any precautions I need to take in this regard? The credit card information is required on my form.



    This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date

    payment info charge credit card
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    JotForm Support

    Answered by Kiran on March 26, 2016 at 02:57 PM

    I've checked it with PayPal and Stripe integrated forms to edit the submissions. I noticed that all the fields are made editable except for payment field. That means, we cannot make any modifications to the payment field like changing the product or enter credit card information again since these are fields are displayed as readonly fields.

    If you are using any other payment gateway and experiencing any issue, please let us know. We will investigate it further and provide you with necessary assitance.

    Thank you!