Notifier "Reply-to Email: None" does not work

When I specify "Reply-to Email: None" in the Notifier, I receive notification email with the header "Reply-To: <address in form email field>". I do not want to allow replies to the submitter. Please fix this problem.

Thanks,

Jim

Example form:

https://form.jotform.com/60854937944167

Notification email:

If you do not want the users to reply to the email, you can leave REPLY-TO EMAIL empty (do not select an item)

I have just tested your form and noticed that when trying to reply to the email, the TO is set to UNDEFINED

Please let us know if this helps.

Victor,

Thank you for your quick response. My Emails Notification dialog does not look like your example. In the "Reply-to Email:" field pull down list, I only have the choices "None" or "E-mail". The default is "None". When I select "None", the notifier email header shows "Reply-To: <address in form>".

Jim

I think there is a misunderstanding on how the email system work.

Email system will always have a Reply-To address because it is a requirement of the system.

The Recipient E-mail (sender) will be the default Reply-To if there was no specified email as the Reply-to

What I am saying is, the Reply-To address in email system cannot be blank.

So if you need to restrict the Recipient of the submisison email to not be able to respond/reply to the submission email, you may want to set a fixed email sender (Reply-To) on the Notifier instead. The recipient then will be auto set to reply to the speicifed reply-to address.

The new E-mail UI is not yet fully deployed to all users. This was the reason you were seeing a different UI compared to what was shown by my colleague on the screenshot.

I am sure your account will soon be using the new UI as well. You will notice it once its available.

Let us know if you need further assistance.

Jonathan,

Thank you for your reply. You said:

So if you need to restrict the Recipient of the submisison email to not be able to respond/reply to the submission email, you may want to set a fixed email sender (Reply-To) on the Notifier instead. The recipient then will be auto set to reply to the speicifed reply-to address.

Your suggestion does not work. Please refer to my examples above. In the email notifier setup, I specified "Sender E-mail: noreply@jotform.com" and "Reply-to Email: None". I would expect the recipient email header to be "Reply-To: noreply@jotform.com" but instead it shows "Reply-To: johndoe@gmail.com" which is the email address in a field within the form.

Jim

We understand what you're trying to achieve, however, like what my colleague, Jonathan, have mentioned, there should always be an email value in the Reply-To in your email notifications as it is a requirement.

Now, he also mentioned that you can set a fixed email sender(Reply-To) in the notifier, I believe what he's trying to imply is this:

By doing that, when the email is received it will show this instead.

Let us know if this works for you. Thank you.

Mike,

Thank you for your explanation. I added a hidden email field "Reply-To:" with the default "noreply@jotform.com". This worked as expected.

Prior to March 23, 2016, using the default "None" in the Email Notification "Reply-to Email:" field resulted in notification emails with no "Reply-To:" address. This behavior was expected and  desired. However, after March 23, email notifications were received with a "Reply-To:" address as the entry in the first email field of the form. This behavior was unexpected and undesired.

If "None" is no longer valid as "Reply-to Email:" it should be removed from the drop-down list and a valid default entry provided.

Thanks,

Jim

On behalf of my colleague, you are most welcome. I would like to inform you that in the new e-mail UI, the "None" option is no longer available in the "Reply-to E-mail" dropdown. Rest assured your account will soon be using the new UI as well. You will see it on your form builder once it's available.

Do let us know if you need further assistance.
Regards.

I have the same problem.

@ rdobry

We will resolve your issue separately here https://www.jotform.com/answers/818886