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  • Profile Image

    Notifier "Reply-to Email: None" does not work

    Asked by jimla on March 26, 2016 at 02:58 PM

    When I specify "Reply-to Email: None" in the Notifier, I receive notification email with the header "Reply-To: <address in form email field>". I do not want to allow replies to the submitter. Please fix this problem.

    Thanks,

    Jim

    Example form:

    https://form.jotform.com/60854937944167

    Notification email:

    reply-to does not work email work
  • Profile Image

    Answered by victor on March 26, 2016 at 03:39 PM

    If you do not want the users to reply to the email, you can leave REPLY-TO EMAIL empty (do not select an item)

    I have just tested your form and noticed that when trying to reply to the email, the TO is set to UNDEFINED

    Please let us know if this helps.

     

  • Profile Image

    Answered by jimla on March 26, 2016 at 06:56 PM

    Victor,

    Thank you for your quick response. My Emails Notification dialog does not look like your example. In the "Reply-to Email:" field pull down list, I only have the choices "None" or "E-mail". The default is "None". When I select "None", the notifier email header shows "Reply-To: <address in form>".

    Jim

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    JotForm Support

    Answered by jonathan on March 26, 2016 at 08:40 PM

    I think there is a misunderstanding on how the email system work.

    Email system will always have a Reply-To address because it is a requirement of the system.

    The Recipient E-mail (sender) will be the default Reply-To if there was no specified email as the Reply-to

    What I am saying is, the Reply-To address in email system cannot be blank.

    So if you need to restrict the Recipient of the submisison email to not be able to respond/reply to the submission email, you may want to set a fixed email sender (Reply-To) on the Notifier instead. The recipient then will be auto set to reply to the speicifed reply-to address.

     

    The new E-mail UI is not yet fully deployed to all users. This was the reason you were seeing a different UI compared to what was shown by my colleague on the screenshot.

    I am sure your account will soon be using the new UI as well. You will notice it once its available.

    Let us know if you need further assistance.

  • Profile Image

    Answered by jimla on March 26, 2016 at 09:09 PM

    Jonathan,

    Thank you for your reply. You said:

    So if you need to restrict the Recipient of the submisison email to not be able to respond/reply to the submission email, you may want to set a fixed email sender (Reply-To) on the Notifier instead. The recipient then will be auto set to reply to the speicifed reply-to address.

    Your suggestion does not work. Please refer to my examples above. In the email notifier setup, I specified "Sender E-mail: noreply@jotform.com" and "Reply-to Email: None". I would expect the recipient email header to be "Reply-To: noreply@jotform.com" but instead it shows "Reply-To: johndoe@gmail.com" which is the email address in a field within the form.

    Jim

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    JotForm Support

    Answered by Mike_G on March 27, 2016 at 01:12 AM

    We understand what you're trying to achieve, however, like what my colleague, Jonathan, have mentioned, there should always be an email value in the Reply-To in your email notifications as it is a requirement.

    Now, he also mentioned that you can set a fixed email sender(Reply-To) in the notifier, I believe what he's trying to imply is this:

    By doing that, when the email is received it will show this instead.

    Let us know if this works for you. Thank you.

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    Answered by jimla on March 27, 2016 at 10:35 PM

    Mike,

    Thank you for your explanation. I added a hidden email field "Reply-To:" with the default "noreply@jotform.com". This worked as expected.

    Prior to March 23, 2016, using the default "None" in the Email Notification "Reply-to Email:" field resulted in notification emails with no "Reply-To:" address. This behavior was expected and  desired. However, after March 23, email notifications were received with a "Reply-To:" address as the entry in the first email field of the form. This behavior was unexpected and undesired.

    If "None" is no longer valid as "Reply-to Email:" it should be removed from the drop-down list and a valid default entry provided.

    Thanks,

    Jim

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 27, 2016 at 11:55 PM

    On behalf of my colleague, you are most welcome. I would like to inform you that in the new e-mail UI, the "None" option is no longer available in the "Reply-to E-mail" dropdown. Rest assured your account will soon be using the new UI as well. You will see it on your form builder once it's available.

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by rdobry on April 14, 2016 at 04:08 PM

    I have the same problem.

    Until recently it worked properly. I've always had entered "none" in the Reply-To now have to enter your email address. Interestingly I do not have to select it from the list or add no hidden fields in the form - I just type email
    Applies to an email autoresponder

    Fill receives a reply-to e-mail account jotform email


  • Profile Image
    JotForm Support

    Answered by jonathan on April 14, 2016 at 06:11 PM

    @ rdobry

    We will resolve your issue separately here https://www.jotform.com/answers/818886