What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is my form disabled

    Asked by NewRockstars on March 26, 2016 at 05:48 PM

    Why is my form disabled?? I have the settings set to enabled.

    Page URL:

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    JotForm Support

    Answered by paulsimpson on March 26, 2016 at 05:55 PM


    Your form is now active. There was a problem with a phishing filter. Apologies for the inconvenience caused.


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    Answered by NewRockstars on March 26, 2016 at 06:11 PM

    Hi Paul

    Thanks for your response. The only way I was able to enable it was by changing the questions. I am a social media manager for my companies clients and we need ask them for their password/log in info in order to provide the service that they have PAID us to do. We need to specify in our form, that we need their log info in. Please advise. 


    Thank you!!


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    JotForm Support

    Answered by jonathan on March 26, 2016 at 07:29 PM

    Unfortunately you cannot use or capture social media accounts/passwords using our forms. It will be considered a violation of the JotForm Terms of Use. We also have a strict Phishing filter system in place that will only always disable the forms once it detects fields/elements that it considers used for phishing activity.

    What you may want to try instead is use social media widgets on the form 


    How about social follow widget. 

    link: https://widgets.jotform.com/widget/social_follow

    or social share: 

    link : https://widgets.jotform.com/widget/social_share


    Using Facebook Fit Forms:

    link: https://apps.jotform.com/app/fit_forms

    Hope this help. Let us know if you need further help.

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    Answered by NewRockstars on March 26, 2016 at 10:51 PM

    Thanks so much. But those widgets don't work for me. I am not trying to ask clients to follow me on social media. I need their links to their social media profiles. Unfortunately both of my forms have been disabled now. Can you please look into this? Thanks so much!

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    JotForm Support

    Answered by ashwin_d on March 27, 2016 at 03:58 AM

    Hello NewRockstars,

    I have already responded to you on the following thread:  https://www.jotform.com/answers/803476-Why-are-my-forms-suddenly-disabled#1 

    Thank you!