why is my form disabled

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    Asked on March 26, 2016 at 05:48 PM

    Why is my form disabled?? I have the settings set to enabled.

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    Answered on March 26, 2016 at 05:55 PM


    Your form is now active. There was a problem with a phishing filter. Apologies for the inconvenience caused.


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    Answered on March 26, 2016 at 06:11 PM

    Hi Paul

    Thanks for your response. The only way I was able to enable it was by changing the questions. I am a social media manager for my companies clients and we need ask them for their password/log in info in order to provide the service that they have PAID us to do. We need to specify in our form, that we need their log info in. Please advise. 


    Thank you!!


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    Answered on March 26, 2016 at 07:29 PM

    Unfortunately you cannot use or capture social media accounts/passwords using our forms. It will be considered a violation of the JotForm Terms of Use. We also have a strict Phishing filter system in place that will only always disable the forms once it detects fields/elements that it considers used for phishing activity.

    What you may want to try instead is use social media widgets on the form 


    How about social follow widget. 

    link: https://widgets.jotform.com/widget/social_follow

    or social share: 

    link : https://widgets.jotform.com/widget/social_share


    Using Facebook Fit Forms:

    link: https://apps.jotform.com/app/fit_forms

    Hope this help. Let us know if you need further help.

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    Answered on March 26, 2016 at 10:51 PM

    Thanks so much. But those widgets don't work for me. I am not trying to ask clients to follow me on social media. I need their links to their social media profiles. Unfortunately both of my forms have been disabled now. Can you please look into this? Thanks so much!

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    Answered on March 27, 2016 at 03:58 AM

    Hello NewRockstars,

    I have already responded to you on the following thread:  https://www.jotform.com/answers/803476-Why-are-my-forms-suddenly-disabled#1 

    Thank you!