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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the dimension of the photo displayed in the Submissions screen?

    Asked by cherylchooo on March 26, 2016 at 06:56 PM

    Hi.  I am using JotForm to collect photos in a form.  When the photo is collected from Take Photo with a web cam, and I use the PDF editing function, I can resize the photo however I want.  But if the photo is collected on a mobile device in any widget, it cannot display in the PDF editor, only the Submission screen.  I know you are working on fixing the PDF editor issue, many thanks, so I am looking for a workaround until then.  I could work with just printing from the Submissions screen except the photos are scaled to the width of a whole page when you print it.  Is there a way to make the photos smaller in the Submission screen?  I can't seem to find any place to change that.  It appears I can resize it somewhat with web cam pictures in the form editor but again not with images from mobile devices.  Thanks. 

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    JotForm Support

    Answered by jonathan on March 26, 2016 at 08:19 PM

    I am sorry but there is no means to modify/change the uploaded image data within the Submission panel. It is because the Submission panel is a back-end tool and part of the system.

    I see that you were using the Take Photo widget on your form http://www.jotform.us/form/60846941368163 to capture image. I think there is a way to have a fixed dimension for the image being captured  using CSS code on the widget. If we can set a fixed dimension for the image captured by the widget, perhaps the output image in the Submission data will use the fix dimension as well.

    I have not tried this yet so I will have to check if there is a way to achieve it.

    I will update you here as soon as available.


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    Answered by cherylchooo on March 26, 2016 at 09:06 PM

    Hmm. I tried to change the image width, and then the div dimensions, in the CSS code of both the Take A Photo and the Image Upload Preview widgets.  It works when I take a pic on my computer but not when I take a pic on my phone.  I hope you had more luck than I did! ;)

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    Answered by cherylchooo on March 26, 2016 at 11:59 PM

    Wow, I think I have stumbled upon a solution to being able to take pictures with mobile devices on forms and have it show up in the PDF Design report so I can resize and place the pictures any way I want.  With this solution I have been able to use it successfully on not only my Chromebook, but my iPhone and my Samsung tablet with a form that uploads 4 pictures at the default high resolution.  Do you think this may earn me an account upgrade?  ;)  I am happy to share the solution but don't have a clue where I should post it.  There are too many threads that could use this.

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    JotForm Support

    Answered by Mike_G on March 27, 2016 at 07:11 AM

    We're glad to hear that you have come across a solution to your issue. I would like to apologize, unfortunately, we don't have any rewards that may earn free account upgrade when you share any workarounds. You can try to post it on your blog, if you have, and submit us the link through http://www.jotform.com/myaccount/getMore. This may grant you additional submission limit on your account, but please be reminded this is something that is still subjected to approval.

    By the way, I'm not sure if we have the same workaround, but I believe, I was able to do it on my end also by enabling the "Request Desktop Site" option in my mobile phone browser.

    Then, the Take Photo widget looked something like in the PC browsers. I took a picture and submitted it. I was able to resize it through the Customize PDF page after.

    Without doing what I did above, the Take Photo widget will just have a link when opened in the PDF Design page.

    Also, this worked for me when using Google Chrome as my mobile browser and have not tried using other browsers on mobile phones.

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    Answered by cherylchooo on March 27, 2016 at 08:11 AM

    My solution is different and does not require you to enable the desktop version. Once implemented within the form, the form works as on a computer or mobile device as is without the end user having to do anything special. I don't have a blog, I am just a coach on a kids' robotics team and not a professional programmer, but I guess I can make a video and upload to YouTube and submit that. Thanks!

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    JotForm Support

    Answered by jonathan on March 27, 2016 at 08:21 AM

    Thank you for providing us with more details. Our higher ups are always generous, so I am sure we can find ways to reward you if you can share a solution that will be beneficial to all other JotForm users as well.

    You can share the solution on your response on this thread anytime you see fit. :-)



  • Profile Image

    Answered by cherylchooo on March 27, 2016 at 01:22 PM

    I submitted the video file per your instructions.  The video explains how to employ the solution.


    The short answer is to use the Image Upload Preview widget and insert the following CSS code. It makes the giant mobile device image files easier for the PDF editor to load. I hope this helps others with this issue.


    img {
        max-width: 50%;
        height: auto;


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    JotForm Support

    Answered by BDAVID on March 27, 2016 at 01:40 PM

    Thank you for sharing, you haven rewarded with 25 submissions. So, your new limit is 125 for each month.

    If you need anything else, please open a new thread we will be glad to assist you.